Knowledge Base

Upgrades

Upgrades are always possible, at any time. The customer pays the difference, and only the difference, between the old (already-invoiced) service, and the new service, and submits a request, which is handled in 6-48h. The request is, then, satisfied.

Package changes (equivalent packages without upgrade/downgrade)

The customer explicitly needs to request any package change under equivalent specifications package. At least two main specifications (Disk size, memory and vCPUs) need to change in the same direction for the requested change not to qualify as a package change, but upgrade/downgrade.

This is the main distinguishing criteria for this service:

• if a package has the same vCPU, less memory but more disk, it's considered package change;
• if a package has less vCPU, more memory and disk, it's considered an upgrade;
• if a package has the less vCPU and disk, but more memory, it's considered a downgrade.

Package changes are requested at any time.

Downgrades - customer-requested

The customer needs to request a downgrade explicitly in order for that downgrade to happen. While the downgrade is allowed, any prior given discount is lost by standard, and the customer pays the full price of the service minus the already paid amount for a given period.

The following cases do not lose the discount:

• unemployment
• insolvency
• severe reduction in monthly income (over 50%)
• living in countries where hyperinflation has attacked (the economic definition of hyperinflation is => 50% per month)

For all those cases, we will need an official statement of the responsible local department (e.g. social security, courts, issued paychecks, formal calculation redeemable from the local economy institute, recognizable externally), and we'll reapply a discount after the downgrade for next issued invoices if that paperwork is submitted on the first 14 days after a formal downgrade.

If a ticket is opened with official, recognizable evidence before the downgrade, the downgrade request is edited and the discount is reapplied.

Downgrades - C-Servers-requested

If, at any given time, C-Servers requests any downgrade or executes any downgrade, due to abuse, fraud or service sustainability, the existing commercial terms will apply, with the exception of abuse or fraud, where full price is paid. If a downgrade is executed in that regard, no refunds are applicable due to overlapping grounds with abuse/fraud concepts, as per T&Cs.