Terms and Conditions - T&Cs

USE OF PRODUCTS AND SERVICES
1.1. What these terms cover. These are the terms and conditions on which Centerfield Ltd supplies services to you. All these terms are effective from the date of your electronic submission of the order.

1.2. Amendment of Terms. C-Servers may, at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein. Any changes or modifications will take immediate effect. Your continued use of the website or our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.

1.3. You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom, any local country where the servers are operated, or your jurisdiction of residence. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify C-Servers of any unauthorized use of your account or any other breach of security. Centerfield Ltd. will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

1.4. Centerfield Ltd. may cancel or suspend your access to C-Servers services at any time, and for any reason, without prior notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service, deducted of any applicable taxes for incorrect usage – Fair Usage Policy applies.

CONDITIONS OF USE
2.1. You agree that any violations listed in our Fair Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.

2.2. Intentional or Malicious violations of our Fair Usage Policy will result in immediate termination, and may result on a ban from any further service.

ACCOUNT REGISTRATION
CONTACT INFORMATION
3.1. Clients must provide their legitimate name and surname, when registering an account. If a client has a non-binding gender identity with his current official identity, he/she/they may temporarily register their non-official name – and then proactively open a ticket with C-Servers sending any official proof of undertaking those changes (e.g. any existing medical letter or a personal ID stating both elements), should they wish or need, at any time, to complete KYC. Equivalent documentation is also accepted as long as the customer can legally justify, or C-Servers can confirm through the Internet, that such documentation is legally valid.

3.1.1. P.O. Boxes are accepted, as long as they belong to the customer and the used payment medium explicitly specifies the correct address. Redirected e-mail is not accepted. An address is preferred. Temporary e-mails are strictly not allowed.

3.1.2. We require a phone number for registration. This phone number must be valid and can't be a disposable number; prepaid mobile phone numbers are allowed and do not fall under such categorization.

3.1.3. Registration, Order Placement and Payment must take place from the client’s residential ISP. Do not use proxy/VPN Services.

3.1.4. Only the personal or corporate user’s payment method is accepted. No other cards, from other entities or other individuals, are accepted. A proof of the card may be required in any way via ticket. If the customer doesn’t comply with true evidence in 48 hours from our request, the service is terminated without any refund.

3.1.5. All modifications to an account’s details require a ticket to our services.

RESTRICTIONS
3.2. Clients that do not provide personal details to subscribe to C-Servers bind with the non-KYC technical limit – since no KYC has been undertaken, they are limited to hold a maximum of 3 services per account, per e-mail and/or per any single-identifying detail comprising the exact subscriber. Fraud checks prior to, and after, subscribing can be executed. If legally requested, KYC may be required to any existing customer, before or after purchase.

3.2.1. It’s strictly prohibited for customers to give to another person their specific access to the C-Servers’ account. Unauthorized account or service transfers will render direct service termination without any refund.

3.2.2. Clients may change the account name or belonging to another individual/company, transferring their current service, with a 10 GBP fee (for KYC) or 20 GBP fee (for non-KYC customers), regardless of their billing period. Payment and account details must match. Upon transfer, an exceptional proof of identity will be required for KYC and non-KYC customers, to ensure all details are laid out correctly and the usage is final – this can be a passport, driver’s license or ID card, as submitted via ticket. This proof of identity won’t be stored on our own servers and, after validated and the transaction complete, will be deleted with secure methods under privacy grounds – we just need to ensure prior and future usage of our services. Fake IDs, passports or driver licenses will result in immediate termination of the service for both parties, if detected, and the already-paid amounts won’t be refunded.

3.2.3. Clients that are transferring their personal account to their privately-owned company account do not have to pay any kind of fee. Only a Certificate of Incorporation, online register mentioning the company or any other similar document is required, in order to waive any applicable VAT. 

BILLING
INVOICING
4.1. Invoices for recurring services will be issued at least 5 days in advance of the due date.

4.1.1. Unpaid services will be suspended four days past the due date on the service.

4.1.2. Unpaid services will be terminated seven days past the due date on the service.

4.1.3. If a customer doesn’t have money to pay the current service, but doesn’t wish the service to be suspended or terminated, the customer can open a ticket, at any point, and a special “Extra Time” invoice will be generated. This is a special service that allows the customer to pay 30 days later (on yearly or higher billing periods), securing the deal the customer originally had and all its data without any suspension. Adjustments are done manually within the scope of regular service (Monday to Saturday); no adjustments are done on Sundays. All purchased services apply.

ACCOUNT CREDIT
4.2. Account credit, if applicable and no automatic/manual application towards further-generated invoices is possible, expires after 90 days.

4.2.1. Add Funds invoices may be created upon request via the ticket system in any amount between 5.00 GBP and 300.00 GBP. When an Add Funds invoice is paid, the invoice total is automatically deposited into the client’s account credit balance.

4.2.2. Account credit may not be withdrawn or cashed out in the form of a refund or other payment, and as such, it operates differently of service-oriented refunds. The only exception occurs on payments held via cryptocurrency that were executed too late and either no service was done, or the service wasn’t delivered exactly as the service that originated the will of payment – the customer has then 7 days to make a formal refund request, submitted via ticket, and manually processed, deducted of any network crypto fees, and a 2 GBP handling fee (under 10 GBP) or 5 GBP handling fee (over 10 GBP). If the issue has ocurred with C-Servers’s payment gateway, the handling fee is waived.

PAYMENTS & GATEWAYS
PAYPAL
5.1. PayPal payments must originate from a verified PayPal account.

5.1.1. PayPal transactions for shared hosting, reseller hosting and other specialized hosting are eligible for refund within 60 days of the initial order payment. FUP applies.

5.1.2. PayPal transactions for VPS and VDS services are eligible for refund within 60 days of the initial order payment. FUP applies.

5.1.3. Transactions originated from non-verified PayPal accounts are not eligible for the 60-Day Full Refund, for security purposes. Transactions that, while originally held with a correct credit card, are proven to be fraudulent in the credit card usage or other KYC grounds are also not eligible for the 60-Day Full Refund.

5.1.4. Refunds are processed at the payment gateway, from the Company's end, in up to 7 days, countable from Monday to Saturday. This is the maximum period of time - usually they'll be processed in up to 5 days.

5.1.5. The Company provides an internal refund mechanism which is designed to resolve matters quickly and efficiently. Initiating a chargeback or dispute without first attempting resolution through the Company constitutes a material breach of these Terms and creates significant financial and operational risk to the Company.

5.1.5.1. Such financial and operational risk is especially relevant considering Centerfield Ltd provides a regular fast-track refund mechanism and absolutely prioritizes honouring product and service terms to the Customer, at all moments. As such, any disputes or chargebacks issued at C-Servers are strongly discouraged, and will explicitly be treated with lower priority in comparison with legitimate refund requests.

5.1.5.2. Disputes or chargebacks are answered with the longest time extension permitted by the gateway, bank or litigator to the Company. If a chargeback/dispute mechanism allows (for example) for up to 60 days for the merchant to answer, C-Servers will duly run with the 60-day period provided by the correspondent parties in order to gather necessary evidence and/or specify our position on the matter, discretionary to Centerfield Ltd.

5.1.5.3. Higher priority will exist for customers that respect the Company's processes, and request a refund. Should, at any time, the customer that has issued a chargeback/dispute prefer to have the refund directly issued by the Company, the existing dispute/chargeback request shall cease and the customer shall desist of such a request - Centerfield Ltd shall also be duly notified both by the litigator party and the customer. From that point onwards, any refund request will be treated as any other customer, without any positive or negative discrimination.

5.1.6. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and adequately binds to the customer’s name correctly), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 2 business days.

5.1.7. Due to PayPal policies, sometimes generated refunds also do not refund the payment gateway’s fees, despite the fact that, when a refund is processed, PayPal as a payment gateway ultimately did not have any valid, standing transaction to collect them, as that transaction was reverted. In those cases, sadly, C-Servers won’t be able to refund the processing fees; we’ll refund you the exact full amount that has entered our account, specifying also, for your best understanding, what is PayPal’s fee in this transaction.

CREDIT/DEBIT CARDS AND FIAT PAYMENT GATEWAYS EXCLUDING PAYPAL
5.2. Credit Card transactions for shared, reseller and specialized hosting are eligible for refund within 60 days of the initial order payment. FUP applies.

5.2.1. Credit Card transactions for VPS and VDS services are eligible for refund within 60 days of the initial order payment. FUP applies.

5.2.2. Credit/debit card and fiat transactions must originate from a regular, payable and non-fraudulent credit card. If any transactions are held in fraudulent grounds, both in service, amounts or card, those won’t be eligible for the 60-Day Full Refund.

5.2.3. Due to payment gateway policies, sometimes generated refunds may not refund the payment gateway’s fees, despite the fact that, when a refund is processed, the payment gateway ultimately did not have any valid, usable standing transaction to collect them, as that transaction was ultimately reverted. In those cases, sadly, C-Servers won’t be able to refund the processing fees; we’ll refund you the exact full amount that has entered our account, specifying also, for your best understanding, what is the gateway’s fee in this transaction.

5.2.4. Refunds are processed at the payment gateway, from the Company's end, in up to 7 days, countable from Monday to Saturday. This is the maximum period of time - usually they'll be processed in up to 5 days.

5.2.5. The Company provides an internal refund mechanism which is designed to resolve matters quickly and efficiently. Initiating a chargeback or dispute without first attempting resolution through the Company constitutes a material breach of these Terms and creates significant financial and operational risk to the Company.

5.2.5.1. Such financial and operational risk is especially relevant considering Centerfield Ltd provides a regular fast-track refund mechanism and absolutely prioritizes honouring product and service terms to the Customer, at all moments. As such, any disputes or chargebacks issued at C-Servers are strongly discouraged, and will explicitly be treated with lower priority in comparison with legitimate refund requests.

5.2.5.2. Disputes or chargebacks are answered with the longest time extension permitted by the gateway, bank or litigator to the Company. If a chargeback/dispute mechanism allows (for example) for up to 60 days for the merchant to answer, C-Servers will duly run with the 60-day period provided by the correspondent parties in order to gather necessary evidence and/or specify our position on the matter, discretionary to Centerfield Ltd.

5.2.5.2. Higher priority will exist for customers that respect the Company's processes, and request a refund. Should, at any time, the customer that has issued a chargeback/dispute prefer to have the refund directly issued by the Company, the existing dispute/chargeback request shall cease and the customer shall desist of such a request - Centerfield Ltd shall also be duly notified both by the litigator party and the customer. From that point onwards, any refund request will be treated as any other customer, without any positive or negative discrimination.

5.2.6. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and adequately binds to the customer’s name correctly), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 2 business days.

CRYPTOCURRENCY AND REGIONAL PAYMENT GATEWAY TRANSACTIONS
5.3. Transactions through crypto payments are eligible for a refund within 60 days of the initial order payment, subject to current market conditions, deducted of any processing, network, handling and other, external, applicable fees incurred by C-Servers for both transactions, with a minimum of 10% of the paid amount. FUP applies.

5.3.1. Refunds are processed in up to 7 days, Monday to Saturday. All incurred fees will be detailed to the customer upon refunding.

5.3.2. For fraud and security reasons, anonymous or partially-identified accounts are non-refundable. A customer must be fully identified in order to proceed with a refund request. If most details are present (e.g. name, address, mobile phone, country, a regular e-mail that doesn’t have only numbers or is temporary and binds to the customer’s name correctly or a nick he/she/they use), upon requesting the refund, a customer may recieve a notification for KYC. If KYC is correctly provided, the refund is processed. KYC processing times are up to 2 business days.

5.3.3. Transactions done through regional payment gateways have different rules pertaining to the possibility of refunding those:
– Brazillian refunds (Pix, Boleto Bancário and Banco do Brasil) are possible on the same 60-day timeframe, with a 1.5USD+15% fee, which covers our gateway fee for refunds and a small margin for manual handling fee. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Pago Fácil Argentina and OXXO Mexico have refunds possible on the same 60-day timeframe, same fee as Brazillian refunds. Additional time to process the refund may be applicable due to gateway-specific terms outside of our control.
– Multibanco refunds in Portugal are not possible due to the final nature of that payment medium, that is, payments through that medium never were reversible by design. If those are done through another payment gateway (e.g. PayPal), a 20% manual handling fee will apply.

REFUNDS
5.4. Asking for a cancellation of a product/service, as with general industry policies, is not directly and automatically considered as a refund request – most customers only wish to have their service cancelled, under personal organization grounds, and do not always wish to be refunded (despite the fact that we offer that possibility). If a customer wishes to do a refund request, it must state it on the cancellation request, via Live Chat, and subsequently through the provided e-mail at the Live-Chat.

5.4.1. Refund requests are mandatory to be held through the Live Chat, and no other medium - tickets are not accepted as a valid refund request since 01-01-2026. Pre-screening for refund requests is also mandatory in order to avoid abuse, since 01-01-2026, and such pre-screening is only done through the Live Chat, available at c-servers.co.uk, or support.c-servers.co.uk. 

5.4.2. After the service is formally cancelled, we still reserve a 48-hour time window for the customer to formally request us a refund, via the Live Chat – forgetting to do something one wants does happen to everyone. After that 48-hour timeframe, refunds are no longer possible.

5.4.3. Please check Fair Usage Policy for further details under all refund-related questions.

CHARGEBACKS / DISPUTES
5.5. Chargebacks and disputes against any payment will result in immediate suspension of all reasonable accesses and/or services on the account until the dispute is removed or completed, with the possible exception of chargebacks or disputes done for the following reasons:

» The product is not as described;
» The product was never provided;
» The product is unacceptable;
» Other common reasons on hosting services.

5.6. In order to adequately prove that such a claim provided by the customer is incorrect, C-Servers discretionarily reserves the right to utilize the necessary technical mechanisms available at each respective platform, to their maximum extent, and to limit, specify or control any existing access to a given product, strictly and solely during the dispute/chargeback period, in order to ensure adequate security and operational measures are taken accordingly, accross all platforms. 

5.7. Regardless of the outcome of the dispute or chargeback process, the initiation of such a process shall be considered a significant financial risk event. The Company therefore reserves the absolute right to permanently terminate the commercial relationship and refuse any future services to the Customer. Reinstatement of services following a chargeback or dispute is not guaranteed and shall be entirely at the Company’s discretion.

SERVICE PROCESSING
SERVICE PROVISIONING
6.1. Unless explicitly stated or due to technical need, orders are automatically provisioned and should be up within minutes. Orders or accounts marked as fraudulent do not grant an automatic right of appeal by the Customer. C-Servers provides autonomous and punctual manual check routines and may automatically release certain accounts incorrectly flagged as fraudulent within a 7-day period. 

6.1.1. The Company is under no obligation to provide individual explanations or engage in correspondence regarding fraud-related decisions.

SERVICE MODIFICATION
6.2. Any outstanding invoices must be settled before service modification can be performed.

SERVICE CANCELLATION
6.3. Immediate type cancellations are processed automatically and have manual verifications.

6.3.1. End of Cycle type cancellations are processed automatically at the service’s next due date.

6.3.2. Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process can only be reversed on the first 24 hours, if no customer has already acquired the right to use such an IP, and if technically possible. If it is, C-Servers can kindly ask the customer via ticket if he wishes to concede giving his IP and acquire a new one, but it’s the new customer’s decision on doing so, and no guarantees can be given.

6.3.3. FUP applies.

SERVICE SUSPENSION
6.4. When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

SERVICE TERMINATION
6.5. Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool.

ACCEPTABLE EMAIL USAGE
7.1. Unless stated otherwise, we provide the ability to send e-mail using SMTP. This is designed for day-to-day communication needs. All outbound mail may be scanned by a spam filtering system.

7.2. We have a policy against spam and the sending of bulk, unsolicited e-mail is prohibited. Customers who abuse the email service will be notified that their behavior is unacceptable and may have their accounts suspended, terminated or blocked.

7.3. By purchasing the services you agree to the following:

7.3.1 not to send emails that might cause annoyance, inconvenience or anxiety to a recipient;

7.3.2 not to send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful;

7.3.3 to have a clear opt out policy in all newsletter communications;

7.3.4 not to use our mail services or network to send email to any user who does not wish to receive it;

7.3.5 not to use our mail services or network to send unsolicited email, in bulk (commonly known as ‘spam’) or individually;

7.3.6 not to use our mail services or network with intent to deprive others of service (‘mail bomb’);

7.3.7 not to use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender;

7.3.8 not to use any email address that you are not authorised to use;

7.3.9 to ensure that any email servers connected to our network and operated by you are not configured to allow ‘open relay’;

7.3.10 to take full responsibility for your own email reputation;

7.3.11 not to take any action that would put you or us in breach of obligations under the General Data Protection Regulations or Data Protection Act 2018.

7.3.12 FUP applies.

ACCEPTABLE WEBSITE USAGE
8.1 Web usage includes the use of web space provided with client accounts, shared web hosting on our servers and the use of on VPS servers. We do not monitor content on any web space maintained by customers (whether shared served space or dedicated services). We bear no responsibility for the content of your website.

8.2 It is your sole responsibility to ensure that the content and materials on any website owned or operated by you contains material that you have created or have permission to use.

8.3 It is your sole responsibility to resolve any dispute involving Copyright or Intellectual Property Rights associated with your website or web service. You agree to indemnify Centerfield Ltd against all costs, including legal costs, of defending any claim against us from any third party regarding your use of copyright or intellectual property rights in relation to any claims made against you or us Worldwide.

8.4 On the applicable services, you must not use your website or web service to promote or distribute any material or content that is illegal (under any current or future legislation).

8.5 We reserve the right to undertake investigation of content services if potential abuse is brought to our attention and to remove any web page on our servers at any time and for any reason. Any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination, on the applicable services.

SHARED & RESELLER WEBHOSTING
9.1 Unless explicitly stated to the contrary our services are intended to be used for the purposes of hosting websites and email. Batch processing, video encoding/transcoding, webcrawling/spidering, archiving, proxies and online backup systems and any system for purposes other than hosting a website are not permitted on our shared or reseller hosting servers. We reserve the right to take proactive action to maintain the stability of our systems for all clients.

9.2 If we feel that the service selected or purchased by you does not meet your service needs we will inform you of this and advise you of the appropriate service for your needs. We are under no obligation to continue to provide hosting services that are inadequate or unsuitable for your needs. Refusal to cooperate with an account move request may result in account suspension and/or termination.

9.3 On the applicable services, we reserve the right to undertake investigation of content services if potential abuse is brought to our attention and to remove any web page on our servers at any time and for any reason. Also on the applicable services, any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination.

PRICING ADJUSTMENTS AND INFLATION - ALL SERVICES

10. Centerfield Ltd prioritizes keeping a customer, as long as possible, at the exact same price of the original purchase. Nevertheless, sometimes, there are external effects to the Company that could cause the need to execute a pricing adjustment on existing customers. Pricing adjustments will only apply to future billing cycles and will not affect already paid service periods.

10.1. For a pricing adjustment to occur based on global market/sector conditions, at least two aspects of the following criteria need to occur:
» Pricing increases YoY => 5% on the applicable market category, determined by continuous public pricing verification of at least three out of six reference providers (for example: Hetzner, OVH, Kamatera, Contabo, Ionos, DigitalOcean);
» Global hardware increases YoY => 20% on the necessary hardware for the applicable market category;
» Global indirectly-correlated spending increases on relevant aspects of Centerfield Ltd's operation (for example: electricity, bandwidth contracts, support costs, general monitorization and maintenance, among others) => 10%;
» Global non-correlated adjustments that still affect Centerfield Ltd on relevant aspects of the operation (for example: the biggest markets we sell on having spending increases on several aspects, which could end up affecting supply and demand balances; war declarations; or other relevant balances to the day-to-day operation);
» No prior pricing adjustments over the last 6 months at Centerfield Ltd, for existing customers. 

10.2. For a pricing adjustment to occur based on inflation conditions, at least two aspects of the following criteria need to occur:
» Inflation increases YoY => 4% on a relevant market where Centerfield Ltd operates and has customers, or if no other reasonable reference is applicable, on the United Kingdom; 
» Global hardware increases YoY => 20% on the necessary hardware for the applicable market category;
» Global indirectly-correlated spending increases on relevant aspects of Centerfield Ltd's operation (for example: electricity, bandwidth contracts, support costs, general monitorization and maintenance, among others) => 10%;
» Global non-correlated adjustments that still affect Centerfield Ltd on relevant aspects of the operation (for example: the biggest markets we sell on having spending increases on several aspects, which could end up affecting supply and demand balances; war declarations; or other relevant balances to the day-to-day operation);
» No prior pricing adjustments over the last 12 months at Centerfield Ltd, for existing customers. 

10.3. Pricing adjustments by inflation conditions are possible to be executed, under the present Terms and Conditions, at the present rate:

10.3.1. A minimum of 0% and a maximum of I+2% can be applied, where "I" stands for Inflation. For example, if we offer services in Brazil, and in Brazil the previous inflation was 4.25%, the maximum increase for that product category could be of 6.25%.

10.3.2. Communicated inflation increases will start to be applicable 60 days after the corresponding notification, as displayed via e-mail and/or through the sales website. When in doubt, the main sales website will prevail. No refunds will be applicable for this reason - the customer that doesn't desire to have an increase can simply choose either to not renew or to renew a higher period during the 60-day transitioning period.

10.4. Pricing adjustments by global market/sector conditions are possible to be executed, under the present Terms and Conditions, at the present rate:

10.4.1. A minimum of 5% can be applied. The maximum increase will depend on the global market/sector conditions increase at any given point in time, and will not vary more than +10% above one of the adjustment references, as stated in 10.1.

10.4.2. Communicated increases will start to be applicable 30 days after the corresponding notification, as displayed via e-mail and/or through the sales website. When in doubt, the main sales website will prevail. No refunds will apply for this reason - the customer that doesn't desire to have an increase can simply choose either to not renew or to renew a higher period during the 30-day transitioning period.

10.5. Centerfield Ltd assumes a commitment with executing the lowest possible increase at any given moment for the existing customers, or if possible, to not execute it at all.

10.6. The present pricing adjustment articles replace any previous versions of the Terms and Conditions.

GDPR MANAGEMENT AT CENTERFIELD LTD 

Centerfield Ltd processes personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where applicable, data subjects may exercise their rights under the UK GDPR, including rights of access, rectification, erasure, restriction, and objection, subject to statutory limitations.

Requests for data erasure may be declined where the Company is required to retain personal data for:
» ongoing contractual obligations;
» compliance with legal, accounting, tax or regulatory requirements;
» fraud prevention or legal defence purposes.

The Company reserves the right to request reasonable proof of identity prior to processing any data subject request. Where inaccurate or misleading personal data has been provided, the Company may require identity verification (KYC) prior to executing any erasure or modification request.

Accurate and verifiable identity information is a material condition of these Terms. Where reasonably required for fraud prevention, security, legal compliance, or the handling of a data subject request, the Company may request identity verification documentation (“KYC Verification”). 

Upon receipt of a KYC Verification request, the Customer must provide complete and satisfactory documentation within four (4) calendar days of the request. The Company may issue a maximum of two (2) KYC Verification requests in relation to the same compliance or identity matter. Failure to provide satisfactory identity verification within the specified timeframe, or failure to comply after a second KYC request, shall constitute material misrepresentation and breach of these Terms.

In such circumstances, the Company may immediately terminate all Services, without further notice and without liability, and the applicable refund policy for misrepresentation or failed KYC shall apply accordingly.

For the avoidance of doubt, the Company is entitled to retain personal data where required for legal, regulatory, accounting, fraud prevention, or dispute resolution purposes, even following service termination.This clause does not remove statutory data protection rights but reflects the Company’s right to verify identity prior to acting on sensitive requests, as permitted under applicable law.

Data retained by third-party processors (including payment gateways) is subject to their respective retention policies and legal obligations.

Further information regarding data protection rights is available from the UK Information Commissioner’s Office (ICO).

Last Update (English Version): 09-03-2026