Knowledge Base

(MultiVPS) I'm a new user and I don't have automatic VirtPortal access. What can I do?

By design, the VirtPortal doesn't send the password for the Portal login, despite having the e-mail configured from C-Servers on our end. 

The way to go around this known bug is to enter your e-mail (needs to be the exact same of the account) and then choosing the option "Forgot my password" for a new password to be sent to you, or to use the "Reset Panel Password" and write down the password that appears on-screen - and after that, access again the VirtPortal at virtportal.cfld.uk.

If a password wasn't sent or an error appeared, please wait 1/2 hours before trying again. If the error reappears after that time, please send us a ticket and we'll generate one for you.