Since March 2026, and following a wave of fraudulent action seen at the Provider, C-Servers is implementing additional pre-checkout control policies in order to ensure a correct environmental setting for operation and avoid fraudulent agents.

The following can be some of the reasons why this rejection/removal occurs:

• Incorrect e-mail registration: e-mails associated with temporary or anonymous services such as Cloaked (@cloaked.id) are not allowed, for e-mail deliverability assurance as well as for security purposes. The same happens with aliases. You need to register with a regular e-mail, preferentially your own, but it could even be a free e-mail specifically created for C-Servers only. E-mails @qq.com are not affected by this rule, as they are not fraudulent nor do they have direct association with such policies. We also do not reject e-mails from Proton or any other regular e-mail provider, though for Proton we've seen some minor added risk, but no one should be punished just because they wish to have a privacy e-mail provider.
• Incorrect phone number: phone numbers incorrectly formatted or that clearly are not regular may cause an account to be blocked or rejected upon registration.
• Incoherent or incorrect address: we know that some of our customers use VPNs to circumvent local limitations on their home country, and we are sensible to this issue. Many users also travel and roam. Therefore, we are not blocking users with different addresses from their IP or location, as it wouldn't make any sense. However, if you put an address located in the US, with the state Alaska, and then the city is Guangdong, your new registration will get rejected. Same thing if you state that you live in Antigua and Barbuda and your city is Paris. 
  
  The reason is simple: if you can't provide who is trusting you with at least a coherent, existent details, how can a provider trust you're a legitimate user that simply wants anonymity?
• Gibberish content: any details with gibberish content will get your registration outright rejected. This is not any Internet game, this is a legitimate provider that requires coherent data on the registration. Providing legitimate data on all fields will also allow you to apply RGPD and benefit from our refund policy, for example. 
• Account sharing: one account per user only. More than one account is not allowed - usually no one has two identities unless they're Tobey Maguire.
• Association with reported fraudulent activity at other providers: yes, that can be a reason. If a provider has reported your account elsewhere, chances are that, like on Harry Potter, you solemnly swear that you're up to no good. Therefore, we are not Sirius Black to give you a chance when we feel it can be undeserved - if anything, a provider is closer to Dumbledore. Of course, if there is no direct association, you can proceed as normal.
• Fraudulent patterns seen at the account: attempting payments 15 times is technically impossible for a regular human being because no one has that many credit/debit cards, for example. Or accessing 120 pages per minute when we have 40 on the website.
• Incorrect or clearly inconsistent name: this can also be a reason for a new registration to be rejected/removed, though it tends to have less weight than other reasons. No one is called "Doodle Loopy", are they? 

This control is entirely automated by a third-party platform, Sensfrx, and from our testing zero false positives were seen. Therefore, all new user account registrations that are rejected are entirely final on their rejection and, contrary to several providers, unappealable - if the machine validation rejects you, we're explicitly not spending the time (and our resources) reviewing something that actually has very strong chances of falling into a reason to be rejected. Of course, that is entirely due to the lack of existence of false positives.

If you somehow manage to do a new registration, you then sucessfully purchase a product with any of these reasons applicable, and the automated system didn't catch them, bear in mind that we manually post-review all transactions and that, without any prior warning, you may get your service terminated and refunded proactively from C-Servers - and this is also unappealable as well. You knew the rules upon a new registration and chose to go around them.

Bear in mind that you will never get rejected for these reasons alone:

• International or unusual names, even outside of Latin characters - we respect your nationality;
• Less common (but still regular) e-mail providers - there's no reason to block them;
• Uncommon locations but entirely correct (e.g. if you live in Kazakhstan in Almaty, you're not getting rejected for that);
• E-mails with numbers only - unless they're associated either with fraudulent activity elsewhere, or other details of your registration are incoherent;

Accounts registered prior to March 2026 with valid orders ongoing are considered as vetted due to historical data and, therefore, not affected - but all accounts without orders, before or after this period, are now reviewed and removed, for security and data protection purposes. The exception to such a rule are users with affiliate or reseller accounts, where this doesn't happen and a "Affiliate User - Placeholder" service is inserted on their account.