FUP - Fair Usage Policy

1. Acceptance

By buying our services, in any way, you automatically accept Centerfield Ltd’s Fair Usage Policy (FUP).

2. General Information
2.1. Centerfield Ltd. provides web hosting services to prospective and established customers, worldwide. The Fair Usage Policy (FUP) exists to ensure that we can provide the best possible service to our clients. Clients registering and purchasing a service with Centerfield Ltd agree to and are subject to our Terms of Service, Privacy Policy and the Fair Usage Policy, and explicitly consider and accept subsequent changes to the FUP with the continuous usage of our services.

2.2. The content of this FUP are intended as general guidelines and, while not meant to be exhaustive, will try to detail general usage and practices in the best possible way for prospective, and current customers, to verify and successfully abide to. In general terms, any conduct that violates law regulations or the accepted norms of the internet is prohibited, even if not expressely mentioned in this AUP – a gray-area kind of service could apply in a server-to-server, area-to-area basis.

2.3. We reserve the right at all times to prohibit activites that are deemed unacceptable, and could damage our reputation and goodwill as well as our customers’ reputation and goodwill. We will be the sole and final arbitrar on what constitutes a violation of our policies. All undertaken decisions are final, unless otherwise stated.

3. ABUSE DEFINITIONS
3.1. Resource Abuse: Resource Abuse consists of any activity, intentional or otherwise, that consumes enough system resources to negatively impact other customers, upstream providers or physical equipment. Centerfield Ltd reserves itself the right to rate-limit or entirely block any access to the services.

3.2. Unsolicited Communications: Any email-based communications sent without the consent of the recepient. Knowingly permitting or initiating Unsolicited Communications can be grounds for immediate termination, and imply a persona non grata ban, deterring the infractor of buying any future service.

3.3. Malicious Content: Any type of script, code, or other file that performs harmful action, either to the user affected or as a bulk action triggered by the user. Any content that violates United Kingdom’s local laws and/or the local server’s country laws. Knowingly permitting or hosting Malicious Content can imply immediate termination, and a persona non grata ban, deterring further purchases of any future service with Centerfield Ltd.

4. Actions against abuse, Cryptocurrency-framing, pornography-framing, and server changes
4.1. Intentional Abuse: Intentional / Malicious usage is defined as any action knowingly performed by the user, or any specific person a user has authorized to access the service, that is categorized in the above Abuse Definition. All services on the user’s account will immediately be terminated without compensation, with the exception of specifics where a court order demands evidence to be turned over to respective law enforcement, and all account credit or any pending credit will be lost. The user may be permanently banned from holding any further service with Centerfield Ltd.

4.2. Users actively and objectively undertaking malicious activities, after being notified of those and failing to change behaviour (both conditions simultaneously), and with the exception of unknown partaking of those activities (e.g. due to a security breach outside of the scope of C-Servers’ services that also happens to affect some servers associated with the company), may also have some additional consequences directly associated with the type of malicious activity applicable to the affected services.

4.3. Cryptocurrency mining, unless otherwise specified (due to upstream or datacenter policies for a particular server), is not prohibited, as long as the CPU impact is under 25% (regular and burstable) per customer, per shared (VPS) services, and billing is, at least, quarterly. Cryptocurrency nodes and mining should be adjusted and configured accordingly. A specific tailored-for virtual private server can be given to the customer that wishes to fully dedicate CPU time to such services or to use a higher CPU share; in order to account for the request, a ticket shall be sent to C-Servers, for analysis and potential repricing of the service. If the customer is not a Centerfield Ltd’s current customer, he/she/they should buy, previously to such request, at least a quarterly-invoiced VPS for idling until final approval from Centerfield Ltd.

4.4. Centerfield Ltd reserves the right, with or without prior notice depending on what may be possible in each moment (priority is given to formal notification prior to any change for any customer, it is most desirable), to move a customer to other equivalent server or, if not possible, other as-close-as-possible type of server, in order to ensure business continuity, law-compliance for any specifically-located server, or other relevant technical reasons. Any technical non-equivalence in terms of pricing and service between the old and the new servers/performance will be dealt manually, ensuring the customer never loses, and negotiated directly with the customer.

4.5. Some activities do not have consequences for first offenders, others do, as per the following description:

4.5.1. Hosting copyrighted content/linking to pirated content (unless, at least, on peace-of-mind Safe DMCA services) – if a DMCA warning is issued, 1st offenders exempted with FUP and “First Offenders” section redisclosed as well as the DMCA complaint in question; three applicable and fully fulfilled abuse reports, over the span of 60 days, render immediate termination of the services with no refund or compensation; if any abuse report fails to comply, it’s considered outside of the responsibility of the alleged abuser. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.2. Open proxies to public (unless on specifically pre-authorized services/IPs) – 1st offenders over the span of 6 months not exempted, with “First Offense” section applicable (service will be rate-limited); services with more than 5 IPs serving as an open proxy, without proper authorization, will be considered as intentional abuse, the same for 2nd and following offenders, with those terms applicable. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.3. Stress testers (including Yabs and network-speed.sh, among others), over 6 consecutive hours per year and unless strictly justified and authorized – 1st offenders over the span of 12 months formally notified and exempted with FUP and “First Offense” section redisclosed, with no consequences other than a VPS restart; 2nd offenders will be remembered of the current policy, rate-limited to 100 Mbps, and performance-limited to a quarter of the full performance for 72 hours; for 3nd and following offenders, or for customers that are detected deliberately using “cron” or any similar tool to script a continuous or near-continuous stress-test to the VPS, “Intentional Abuse” terms will be applicable. Applicable to: VPS/VDS, dedicated, specialized.

4.5.4. Mail/SMS bombers – 1st offenders over the span of 24 months either rate-limited to 5 Mbps (640 KB/s) on global network speed, or entirely suspended (depending on the strictest of two policies between Centerfield Ltd and the upstream), and formally notified of FUP terms and “First Offense”, in order to correct their stance in 24 hours, otherwise it’s considered a 2nd offense; 2nd offenders will have “Intentional Abuse” terms applicable, with additional potential legal consequences, should the affected third-parties mandate us accordingly, if the sent e-mails/texts are found to represent a malicious purpose (e.g. virus, phishing, smishing). Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized).

4.5.5. Mass e-mailing (unless specifically pre-authorized or in an adequate bought-for service) – 1st and 2nd offenders over the span of 24 months notified of FUP terms, 3nd and following offenders with “Intentional Abuse” terms applicable. Border and guerrila marketing are not included under this penalty, as well as subjective marketing techniques – the malicious action must be objective, and if objective proof is redeemable (e.g. by proof of sent e-mails). Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.6. Resource-intensive activities on neighbouring servicing (please check specific per-service terms) –
CPU: over 4 hours isolated and 12 hours aggregate per month,

will have 1st offenders over the span of 6 months notified of FUP terms, customer must describe what’s happening with either rate-limiting to 50% of the predisposed performance (CPU, RAM, HDD if technically feasible), for a period between 7 and 30 days, or entirely suspending the server; 2nd and following offenders will have applicable “Intentional Abuse” terms. The strikes are manual and may be more lenient or ignored, depending on each customer’s need and the potential availability of Centerfield Ltd’s solutions to sort the issue. 

4.5.6.1. This rate-limit won’t be applicable to: RAM on services under 1536 MB, to CPU shares under 1.8 GHz on a single vCore or their equivalent in multiple vCores, and network speeds of 100 Mbps or lower. Also not applicable if prior resource-intensive usage is pre-authorized, and always depending on any specific terms written and agreed between C-Servers and the customer.

Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized).

4.5.6.2. Contention/network policies. Specific for 500+ Mbps network speeds on VPS and VDS services, and exclusively in order to ensure that the unmetered bandwidth uplink is shared responsibly among all users and that networking is available at any moment for everyone at decent speeds, C-Servers may apply network policies in order to avoid that a single user or a single VPS can use the entirety of the shared 1 Gbps (or more) Internet line for long periods of time, leaving other users either without connectivity or with bad connectivity.

4.5.6.3. For transparency, we now disclose the rules and procedures applied for network policies on unmetered or best-effort VPS traffic contentions:
– Continuous usage of => 45% of the Internet speed, => 90 consecutive minutes, counted in 48-hour periods, may render, if it damages the existing Internet line, a temporary (7-30 days) or permanent limitation in the internet speed of the VPS to a value between 10% and 75% of the allocated internet speed, strictly depending on the severity (number of instances this has happenned before for that user), the instantaneous usage seen at the VPS and how immediate is the necessity of stabilizing the existing network.
– Bursts between 30 and 119 minutes are not affected by default, but manual network analysis may bring the need to manually rate-limit the user if they happen at least 2 times on a 48-hour period; and bursts under 30 minutes are considered absolutely normal usage without any policies applied whatsoever.
– Any other attempts to gamble/go around the continuous usage policies that render high continuous Internet bandwidth speed (e.g. multiple VPS from a same user bursting) at the node, or complaints from other users, may render the need for further action from C-Servers according to 4.5.6., from a 30-day rate-limitation or permanent rate-limits, up to action predicted at topics 3.1. and 4.2., strictly depending on the severity of the misuse and the number of times this has already happenned on a 12-month period – both counted simultaneously.
– The limitations are applied per IP. Requesting an IP change will also forward these to the new IP.
– The rate-limit is manual (since 20-04-2025).
– For VPS services with Internet speeds of 2.0 or 2.5 Gbps, the threshold applies if => 30% of the Internet speed is used; for VPS services at 5.0 or 10.0 Gbps, the threshold is => 25% of the Internet speed. The applicable periods of time stay at 48 hours (global) and 120 minutes (specific).
– With the exception of already-provided speed reductions depending on the purchased plan, no other contention policies apply for any traffic at our nodes, and this is exclusively to protect continuous Internet access for our customers, considering the Internet line is shared with other customers as well, in order to ensure network service quality.

4.5.6.4. The policy contained on 4.5.6.3. does not apply to dedicated servers or “MultiDedi Virtual Servers”, which are VDS services with dedicated bandwidth, as specified per the product description. This point is also not applicable to web hosting services (and never would be applicable to those), which burst strictly as the websites need and naturally fluctuate with the demand, rendering no need for such limitation.

4.5.7. IP Spoofing for objectively found-for malicious purposes if any complaint is filed with C-Servers or Centerfield Ltd, or if common sense determines it is objectively malicious activity – 1st offenders notified as per FUP terms, service suspended, and answer must be given in a 24h notice; if no action is taken under that period, the customer doesn’t correct its stance or the action is non-fulfilling of the issue, following action from Centerfield Ltd will be direct, with “Intentional Abuse” policies fully in place. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.8. Network/port-scanning and TCP/UDP packet loads – 1st offenders are immediately terminated on non-Safe DMCA services. On these other services, only one strike can occur, the server will be immediately suspended, and 2nd offenders are also immediately terminated. If the upstream provider has a tighter policy than Centerfield Ltd's default policy, the most restrictive of two policies shall apply. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.9. Distribution of security credentials and personal information pertaining to C-Server’s internal servers/service – if not caused due to specifics outside of the control of the customer, if not pre-authorized and if not otherwise stated/verified differently, this is a serious and intentional issue, so 1st offenders are outright applied by the “Intentional Abuse” terms; or the equivalent in their local currency. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.10. DoS attacks, DDoS attacks, and general IP/packet pattern attacks – as this is a serious and generally intentional issue, 1st offenders will have “Intentional Abuse” terms applicable immediately, as well as a persona-non-grata ban. This excludes pre-authorized network and DoS protection-testing, as well as found-for issues outside of the scope of action for the agents involved – it pertains only to objectively malicious activity. If the upstream provider has a tighter policy than Centerfield Ltd, the most restrictive of the two policies shall apply.

4.5.10.1. Any botnet inadvertedly-done action of any customer, and/or executed by malicious agents outside of Centerfield Ltd’s services/servers, won’t imply any of those terms naturally, but may imply temporary suspension, restart on those services, or any pre-authorized action from the customer by C-Servers’ support, in order to correct any issues undergoing with their local service. Under non-malicious action such as the one hereby described, no penalty or consequence is ever applicable, regardless of the number of offenses/strikes undertaken or applicable. This penalty is exclusively associated with malicious intent executed from, or to, Centerfield’s servers.

Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized).

4.5.11. TOR exit nodes (unless on specifically pre-authorized services) – 1st offenders formally notified as per “First Offense” terms and service suspended, 2nd and following offenders will have “Intentional Abuse” terms applied. If the upstream has a more restrictive policy than C-Servers, the highest of two policies shall apply. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.12. Open DNS resolvers – if inequivocally associated with other illegal activity, after a case-by-case analysis the 1st and following offenders will have “Intentional Abuse” terms applied. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.14. Hide Your IP websites (proxying with an interface) – “open proxies to public” terms apply. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.15. Vulnerability scanning, brute-force hacking and similar – 1st offenders with service immediatly terminated as per “Intentional Abuse” terms applied, with the exception of pre-authorized (ethical hacking) services. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.17. Botnets, malware distribution and similar – “DoS attacks” terms are applicable. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.18. Pornography is not prohibited (unless on specific non-authorized services – and following terms are only applicable to any non-DMCA lenient/ignored services), the exception being any kind of CPU time usage for acessible content surpassing 60% CPU utilization and/or very intensive network usage over a long period (use the “resource-intensive activities” reference, pertaining to your service, for analysis and sucessful mitigation).

4.5.18.1. If such instances actually happen, the customer will be contacted and if it accepts, moved to at least a non-managed VDS, in order to fully use their resources and avoiding bad neighbouring. If the customer doesn’t know, or doesn’t wish, to manage a VDS, he/she/they will be moved (with further agreement) to at least a managed VDS. The amount will either be prorata’ed in time to account for remaining paid-for invoices, or refunded at the very same time a new service is billed with the correspondent invoice.

4.5.18.2. If the customer doesn’t wish to proceed with the service, C-Servers reserves the right to rate-limit the service and its performance in such a way that the website, while still accessible, will not affect other neighbouring users, and no additional service will be offered after the end of the billing period, which will allow for sucessful migration from the customer. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.19. Extreme pornography (unless otherwise stated), if infringing United Kingdom or a country’s local server laws, is always prohibited, including but not limited to, for example, child pornography. Even on DMCA-lenient/ignored services and offshore destinations, if a court order arises regarding any kind of pornography, the user will abide as fully responsible for any eventual damages. 1st offenders will always have their services abide to “Intentional Abuse” terms with no tolerance whatsoever, and if there are two policies (the upstream and Centerfield's policies, the highest of two policies shall apply.. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.20. Usenet (unless otherwise specified and specifically pre-authorized) – 1st offense over the span of 3 months will have FUP terms notified and will be rate-limited, applicable to the exact extent of additional overage that was detected regarding such a service; please check “Resource-intensive activities” for further analysis. 2nd offense will have their services suspended for 3 days; 3rd offense for 7 days; 4th and following offenses will have their services abide to “Intentional Abuse” terms. Applicable to: VPS/VDS, dedicated, specialized.

4.5.21. Phishing (on non DMCA-lenient or DMCA-ignore services) – “Mail/SMS bombers” terms are applicable. Applicable to: all services (shared/reseller, VPS/VDS, dedicated, specialized)

4.5.22. Clear-cut rate-abuse on usage (Denial-of-Service attempts at the server and/or services level, by overloading with requests at any protocol, location, website, server or similar others), per monitorization that clearly and unequivocally shows a very significant, clearly human-impossible attempt at usage – immediate, lifetime IP ban on the /32 to /24 address class, depending on the C-Servers systems administrator analysis, the scope of attack, and the best safety precautions. If the rate-attemptor has a service at C-Servers, the service is immediately terminated without any possible refund. This is not to be confused with bad-IP questions or captcha validations.

4.5.23. Bad IP access – no direct penalty, but we do have a strict approach with IPs, meaning that any customer that attempts to use a bad-reputation IP to access our websites will be unable to do so, and must use another IP by e.g. trying to flush their own IP pool, or clean their IP reputation, among other similar possible actions for the customer to take. No refunds will be issued in the instance that the customer tries to access with a bad IP and can’t, especially because VPS and similar services will keep running normally and IPs are largely ubiquituous, rendering no valid refund reason to do so.

4.5.24. Social engineering of any kind, where a customer unethically, misleadingly, knowingly and unequivocally attempts to obtain a monetary/technical advantage at C-Servers through C-Servers Terms and Conditions, Fair Usage Policy, company personnel answers and other similar fashion aspects – 1st offenders issued a direct warning, 2nd offenders issued a penalty at C-Servers discretion, depending on the evaluated severity of the practice and damage to the business, which can range from KYC requests to “Intentional Abuse” procedures. If the attempted fault is especially serious, in an exceptional fashion, 1st and 2nd practices can be condensed in a single, straightforward action executed by C-Servers.

4.5.24.1. Although the text does not cover this, we explicitly exclude ethical hacking and white-hat procedures, if communicated to us beforehand in order for us to prevent/correct any ongoing discovered issue, also in order for C-Servers to improve our services. These are allowed and encouraged as long as no visible damage is done to our regular operation.

4.6. All account credit existing at the time of the infraction, if Intentional Abuse terms apply at any given moment, will expire and will not be recoverable.

4.7. At any time, fraud checks and KYC may be applicable, and failure to comply with those may imply direct termination of service, subject to appeal to Centerfield Ltd, but also to Centerfield Ltd’s final decision.

4.8. In very exceptional circumstances, especially for rights activists, politically-implied persons and other similar use cases, authorization can be given via a private, non-targeted phone call or any other relevant medium, and those will be authorized at sole Centerfield Ltd’s discretion on which servers, procedures and security measures to undertake. The targeted person must work with Centerfield Ltd in order to ensure that both sides, provider and user, are correctly abiding to the best practices. Centerfield Ltd, unless otherwise specifically limited by external agents or other factors outside of the company’s control, supports, and fully stands for, free speech, and will support those that wish to express themselves in the most effective and less-technically and/or legally self-impacting way.

4.9. Centerfield Ltd considers “a day” as a complete period of regular time, from 00h00 to 23h59.

4.10. First Offense: The offending service will be brought offline or nulled, and/or left in a suspended, rate-limited or performance-limited state. A support ticket or e-mail will be sent to the service owner detailing the detected course of action, as well as the necessary steps required to resolve the issue.

4.10.1. Since these are worst-scenario, urgent matters, urgent action is required – the service owner, unless otherwise stated, must reply to the ticket within the following 72 hours after that notification, and even if it doesn’t acknowledge the issue, correcting the problem is demanded – as soon as those changes are done (and they must be done under the same 72 hours), the service will be reactivated to the full extent of it, the service owner will have a further 72 hours to state how it wishes to prevent any further abuse, and finally, unless not technically possible under that timetable and replaced by another deadline by the customer or Centerfield Ltd’s services, another 72 hours to implement such measures. Any non-compliance throughout the process will result in immediate service termination without refund.

4.11. Centerfield Ltd won’t speed up the maximum response times to DMCA-requests or any other formal institutional or governmental requests regarding, among others, copyright issues, even if legally threatened to do so by anyone, as we strongly believe that all agents must be responsible and have the necessary space of mind, and right, to effectively correct any kind of issue in a timely, far-reaching, perfectly reasonable and non-pressured manner, which in turn will ensure further abuse will be avoided by increased effectiveness compared to Centerfield Ltd merely and blindly abiding to the requested, and pressuring any customer, which we won’t do.

4.11.1. Those hours are counted as continuous days for regular customers, and contained inside business days for companies (e.g. if a reactivation occurs on a Wednesday, the owner will have until next Monday to state how it wishes to prevent further abuse, and until the following Thursday to comply). This is due to the fact that most companies do not have working personnel on weekends and holidays; nevertheless, this is only applicable for verifiable, correctly-registered companies, in any country, with at least 6 months of existence.

5. Neighbouring services, support and resource usage: fair usage
5.1. Most companies don’t specify what they mean by “fair usage”, leaving customers to either self-assess if they might do it, verify with other customers their practical tolerance for such services, or notifying customers when they exceed certain thresholds. Centerfield Ltd is one of the few companies that will outright specify what is considered fair usage for our customers. Even considering this, customers should not only do their due-dilligence, but also verify practical performance of Centerfield Ltd’s services and ensure correct, polite and plentiful communication, as Centerfield Ltd will, as well.

5.2. Resources such as CPU, network and disk I/O are shared amongst clients on a given node. In Centerfield Ltd, as it happens with all other companies, and in order to ensure optimization of the node is good and great service exists at the best price, virtual private servers and shared/reseller hosting may imply some oversell, although Centerfield Ltd will never oversell services in such a way that performance is visibly degraded. In fact, Centerfield Ltd’s stance is on trying not to oversell any existing node. If and when such overselling happens, it will be the minimum possible, for the minimum time possible – even if it means the company’s optimization of nodes may leave some little remaining resources, in order to ensure everyone has standard, modern levels of performance throughout and according to their utilization. We also optimize by taking our time thinking on the best way to deploy the node, before actual deployment of any node, in order to ensure that the adopted technologies and procedures are the best possible, the starting levels of performance available to split are the best ones possible, and sharing any load (for shared/reseller hosting) between different servers is effective, if applicable.

5.3. Centerfield Ltd may notify a customer if it has detected changed usage or different usage that might lead his VPS experience, medium to long term, to be less then stellar, and if the customer agrees, change their VPS to another node in order to ensure his maximum satisfaction. As per the T&Cs, Centerfield Ltd strives to have 100% positive feedback from customers, and that implies personalized, custom assessment of both node capacity, VPS implementation and eventual overselling to be addressed in the best way possible.

5.4. Nevertheless, if your service is persistently using these shared resources for intensive tasks for a prolonged period of time and/or disrupting the experience of other clients sharing the same node repeatedly in such a way that we can’t solve it without notifying you, we will still have to notify you, in order for you to optimize/reduce your usage. In severe cases, we may reboot, shutdown or suspend your VPS until this is remedied, with or without refund.

5.5. We will only act if the experience of clients is globally affected by any specific resource usage on a server.

5.6. These are considered the regular limits you should aim to, regarding resource usage on Centerfield Ltd:

5.6.1. Excluding specific ExtraVPS and VDS offers (where otherwise stated), CPU time must not go over 60% for over 4 consecutive hours (240 min). In an isolated incident, you may be notified when such overusage enters the 4-6 hour window, and/or if it happens 4 consecutive times in a month. Going over those limits may, or may not, be accounted in any way, but when you are notified, please kindly consider you will have 2 extra hours of overage to use at any time until the end of a regular month period (01st-31st), that those will be monitored for your specific use case, and that further usage in those terms will further abide by “resource-intensive usage” terms, as stated above on this FUP.

5.6.1.1. There’s no priority difference between any of our VPS offers, nor any reduction in CPU speed. At most, our CPU scheduler may act in order to either increase CPU speed or queue requests.

5.6.2. RAM memory does not have strict percentages – while our target and node planning is for 100% availability at any given moment, memory may be shared among users, although C-Servers does take a very strict and conservative approach on any management of RAM. No memory balooning is and will be operated in any of our services. At most, RAM speed may be a little slower, but that might happen rarely and you’ll still have access to the full RAM capacity of your VPS. Since C-Servers does not communicate any specific percentage on this setting, no FUP will be applicable for any overusage of this resource (excluding objectively and deliberately fraudulent usage).

5.6.3. HDD space is strictly sliced and internally managed to ensure any user can enjoy their available space. No penalties are applicable.

5.6.4. Network usage – as in the instantaneous available speed from the top peers on the Internet – shall be at least 40% guaranteed on VPS speed profiles under or equal to 500 Mbps, and 30% guaranteed over 500 Mbps. This means that the speeds below are the guaranteed speeds for the following classes of service, applicable as best-effort:

100 Mbps best-effort – 40 Mbps guaranteed
250 Mbps best-effort – 100 Mbps guaranteed
500 Mbps best-effort – 200 Mbps guaranteed
750 Mbps best-effort – 225 Mbps guaranteed
1000 Mbps best-effort – 300 Mbps guaranteed
2500 Mbps best-effort – 750 Mbps guaranteed
4000 Mbps best-effort – 1200 Mbps guaranteed
5000 Mbps best-effort – 1500 Mbps guaranteed
6250 Mbps best-effort – 1875 Mbps guaranteed
8000 Mbps best-effort – 2400 Mbps guaranteed

6. There is no difference of treatment between monthly-paying shared hosting customers and lifetime customers, and there never will be. Any technical advances that are done for regular-paying customers will be given as well to lifetime customers. This also means that any limitation will work as well in tandem with those. Lifetime is lifetime, and C-Servers will keep providing services to these customers, as long as it still exists as a company.

7. Support usage from the customer must follow one simple rule – for organization and effectiveness of support, 1 ticket per incident (regardless of the number of issues arising under that incident). It’s pointless to open multiple tickets over the same issue, sorted out or not, as it gives extra work to who is actually working for the customer, unmercilessly delaying responses to any other customer which may even have an urgency.

Our response must be stellar and professional, C-Servers doesn’t want less than that for you, and we must be efficient in the way our support resources are used. After all, support needs to be paid appropriately to who does it – and needs to have quality for who needs to have it. We don't save on our support quality.

7.1. For NanoVPS and other similar low-cost services and, within those services, customers with pricing below 2.99 USD per 3 months or 5.99 USD per 6 months, the total pricing per month is rendered at under 1 USD per month. Specifically for those, there’s a double-tiered execution risk for C-Servers: a refund/CHURN risk, and a substantial usage of the support services that, due to their natural cost may render such a service, ultimately, unsustainable for us.

7.1.1. In order to strictly offset those costs – we are not profiting in any way from that, merely trying to ensure an adequate level of support, with high quality, is provided – and for customers that are on the quarterly or half-yearly payment periods, on these services, an extra cost will be applicable from the 3rd support request over the span of 30 days.

7.1.2. Specifically: if the customer of those services, on a quarterly/half-yearly period, requests more than 2 tickets over the span of 30 days counting from the purchase period, and from the 3rd ticket onwards, an extra Level 2 support fee of 0.79USD+0.30USD of setup fee will be applicable and needed before further support is provided. This fee is non-refundable.

7.1.3. The restriction doesn’t apply to: general outages, C-Servers fee waiving (at sole discretion), and yearly or bi-yearly customers (except VintageVPS products, per 7.1. and 7.1.1).

7.1.4. In the specific event that this customer gets to 2 tickets, refuses to pay the amount and then requests a refund, the specifics of the article 8.1.5. will be applicable.

7.2. Responses must be dealt with under the same conversation history between the customer and C-Servers for a given incident, at any time.

8. Full-Refund warranty (60 days / 99.95% uptime)
8.1. Centerfield Ltd., unless specified otherwise on the product description, guarantees, for shared hosting, reseller hosting, specialized hosting and VPS/VDS product families, a 60-day refund on all of our offerings paid at least yearly (~16.67% of the billing period), on the first paid invoice for each service of the customer with the company, irrespective of using any other upstream that provides those or not.

8.1.1. On monthly, quarterly and half-yearly billing, the maximum refund warranty is 14 days (between 11,67% and 70% of the billing period). By law, the recommended period is usually 14 days or doesn’t exist. Dedicated servers, due to their specific nature, are not included in this guarantee and are non-refundable but their service can be revoked, as long as their manual order has not completed.

8.1.1.1. The aforementioned refund periods and number of days apply to executed purchases starting from 15-11-2025. In order not to defraud original purchasing expectations, earlier-executed purchases where the customer executes any refund request (in terms of refund warranty period and billing periods) follow the previous valid refund model.

8.1.2. Refund processing times do not count towards this timeframe. E.g. if a customer requests a formal refund on the last of the 60-day refund warranty, it will still count, regardless of the fact that the processing time may take up to 5 days.

8.1.3. Anonymous, clearly bogus-identified (either on name, e-mail, address or both) and partially-identified accounts, for security and fraud purposes, do not apply for this warranty and are non-refundable. KYC may apply for mostly-identified accounts (see T&Cs). Lifetime accounts also don’t apply for this warranty, as it is considered and implied that the customer fully trusts the company on the moment of the transaction.

8.1.4. Payment gateway fees will be deducted from the refund, whenever those aren’t refunded to us as well (see T&Cs for further detail and reasoning). If those are refunded to C-Servers, Centerfield Ltd will be happy to fully refund the customer with the paid amount.

8.1.5. If a customer has sent 8 or more ticket requests or questions (+48h difference between answers) over the span of the first 60 days of a new purchase, and still requests a refund after those, naturally it is a customer that has required more work on our support team, and such work needs to be credited, as it’s hard to do support. Therefore, a 15% manual handling fee will exceptionally apply for those customers. Tickets opened that are pertaining to widely-seen general outages or legitimate technical faults do not count towards this number, for natural reasons. This fee can be waived at C-Servers discretion.

8.1.6. At sole and final C-Servers discretion, fraudulent customer purchases to execute bogus or inequivocally fraudulent/excessive ticket questions, potentially in order to inflate ticket answer numbers, render an immediate ban on the user with no possible refund, and potential consequences (disciplinary and/or financial) for the customer support agents that fully or mostly participated on those (horizontally or vertically), and either haven’t reported those, or have erroneously reported such tickets as legitimate. Already-requested refunds of such users are denied for the same reason and do not apply for the 60-Day Full Refund warranty.

8.1.7. The Full-Refund Warranty is not applicable to extra services – the main service will still be refunded if it is applicable. This warranty is also not applicable to Focus specialized services and to VintageVPS, as described on each sale.

8.2. In order for a refund to be processed under that warranty:
– no fraud grounds shall exist (unless covered by other provisions on the T&Cs/FUP regarding these),
– no KYC must be pending if it is applicable.
- no relevant bandwidth usage over 50% of the existing bandwidth allowance shall apply.

The customer must be unsatisfied with the service, for an objectively verifiable and valid reason.

8.2.1. Examples of valid refund requests are:
a) refund requests due to reported-to-us and prolonged low performance (for 7+ days), non-solved on C-Servers’ end;
b) refund requests due to a technical issue that is C-Servers’ responsibility (partial or full) and hasn’t been solved in at least 48 hours;
c) refund requests due to loss of a payment gateway that was relevant to the customer;
d) refund requests due to no satisfaction with the support, where support provided has proven to be explicitly ineffective in solving a given issue, or rude (with at least swearing);
e) refund requests due to simple end of usage, found-for inadequacy of the service, and similar personal justifications, at any extension (check 8.4. and following for details on such a refund usage);
f) refund requests that, while considered partly or fully invalid per these terms, are explicitly authorized by the Level 3 support, or a Director or Board Member of Centerfield Ltd;
g) refund requests due to attempted jus imperii reasons (e.g. start of war at a given area) preventing network connecitvity with the purchased server at C-Servers.

8.2.2. Examples of invalid refund requests are:
a) refund requests due to not reading/understanding the product information / details of the purchased product and the Knowledge Base, prior to purchasing it;
b) refund requests due to not reading/understanding the Knowledge Base on any alleged issue, and explicitly attempt to solve the issue, with proof of evidence and answers from C-Servers, prior to the executed refund request;
c) refund requests out of the refund period for a given service (more than 21 days for the first full month purchased, 60 days for the first 3+ month purchased period), or for a given account;
d) refund requests due to secondary non-guaranteed services;
e) refund requests for non-refundable products.

8.3. In order to prevent abuse, 2 full valid refunds can be executed, per customer and per each paid year of service the customer has with C-Servers. 1 refund = 1 service.

8.3.1. Partial refunds may still apply past these number of refund requests, due to technical difficulties, or per Level 3/Director’s final decision, pre-negotiated directly or indirectly with the customer – with a minimum of 33% of the paid-for service (minus the gateway fees) and a maximum of 75%.

8.3.2. Company-wide, in order to avoid severe issues with payment gateways and bad-agents attempting to abuse refunds through multiple account registration, a refund rate-limiting is applicable of up to 10% of the existing global volume number of purchased services at the company, over an evaluated period of up to 30 days. If this tier is reached, at any moment, a brief cool-down period will apply: the refund will unfortunately have to be refused (with this justification, sent by ticket) and must be requested again, later, by the interested customer (starting from the day mentioned on the justification via ticket).

8.3.2.1. C-Servers also reserves the right for this percentage to be lower, if the payment gateway explicitly demands that it must be lower, or if it is absolutely essential to be lower in order to comply with the payment gateway T&Cs. This will be solely applied for security reasons, in order to avoid fraud. We also reserve the right to prioritize either lower-paying customers or higher-paying customers at any given time, depending solely on the volume of requests.

8.4. Full refunds for any personal reasons can be executed at 50% of these times, per year (maximum 1 service per year). Exceptional personal reasons can still count towards the higher 2-services limit (e.g. loss of a relative, with proof of evidence).

8.4.1. Refund requests that are done as account credit do not count towards the refund request technical limit, up to a maximum of 2 requests per year under this refund payment model. Since refund requests as account credit are considered as a proof of trust of the customer towards the company, an extra 20% bonus will also be applicable for these.

8.4.1.1. The account credit refund requests are valid as of 05-05-2025, immediately, to all C-Servers customers that request a refund.

8.4.1.2. By executing a refund request to the account credit, the customer explicitly acknowledges that it has been refunded adequately and explicitly forfeits their right to a refund through any other payment medium at Centerfield Ltd for that particular refunded product/service.

8.4.1.3. C-Servers explicitly acknowledges that a customer can execute a refund of 1 product to the account credit, and of another product to any other payment medium, without any problem whatsoever, and that both requests will be executed equally and with the same priority level.

8.5. Any initiated chargeback (applicable on non-PayPal credit and debit card transactions) may deny the customer any refund at any point, given that Centerfield Ltd is kindly providing a much higher-than-usual refund warranty for the customer. In addition, the customer will have services suspended/terminated exclusively to account for the chargeback amount + gateway fees (check T&Cs for further details).

8.6. Centerfield Ltd. also ensures a 99.95% uptime on all our offerings over a 365-day period. That translates to a maximum of 4 hours and 22 minutes (or 262 minutes) of downtime, per year, excluding programmed and previously warned-for manteinance, any restarts and any C-Server’s customer-generated shutdown or action. If, for any reason, C-Servers’s downtime exceeds 262 minutes per full calendar year (01 Jan – 31 Dec), any customer will be automatically prorata’ed for the correspondent downtime according to their type of payment, through account credit (which can be used for the following invoice), without needing to submit any ticket at any time, as C-Servers fully believes in self-responsibility and accountability.

8.6.1. For example, if a 60 GBP per year VPS service ends up being down for 10% of the full calendar year, uptime-wise, for reasons that are C-Servers’ responsibility or external reasons outside of C-Servers’ scope (e.g. electricity failures, DDoS, eventual upstream/rented service deadpooling and correspondent server transfer), that will ensure a 9.95% refund for the current held-for service and the customer will have a 5.97 USD account credit.

8.6.2. Centerfield Ltd. will also ensure partial availability of services is adequately taken care of, in that regard. If a customer opens a ticket regarding objectively bad service performance, or an overloaded node is detected, and action is either not taken or, if taken, not enough to entirely sort the issue to reasonable terms (per sole C-Server’s discretion, but also considering reasonable general rule-of-thumb minimum speeds, technology-wise), the customer will have a one-off discount on the next monthly invoice, provided via account credit. If yearly, the discount/credit is prorata’ed for as many months as the service has been under that partial availability.

8.7. DDoS limitations of speed and peering quality, when under a DDoS attack and for DDoS-protected services, are not considered neither downtime nor partial availability, as C-Servers will ensure, with the DDoS-protection from the external provider, that there’s at least a reasonable amount of speed and bandwidth available for all services to continue to fully operate. Naturally, if a DDoS manages to take even the full protection down, that does count as downtime and/or partial availability, depending on the nature of the attack.

8.8. Under very big downtime events, over 5 full days (120h consecutive) on any given month, every customer will have at least 15 extra days of free service and may have some additional offerings, at C-Servers’ sole discretion, in order to incentivize the customer to stick to C-Servers (e.g. temporary or permanent pricing discount, extra cores/RAM/HDD/network, increased days of free service). Those offers will be announced as soon as they are decided.

8.9. Other compensations will be decided on a case-by-case basis.

Last Update: 2025-11-15, 17h05 GMT +0 (Changes: new variable for refund processing, bandwidth usage =< 50%; more incisive and direct policy writing regarding several usage types following fraud patterns seen recently, on 4.5 and following, new "account credit loss" provisioning at 4.6., re-reduction of the refund timeframe to 14 days; a non-bogus name is now again essential for a refund to be processed; subsequent changes to the FUP are now automatically accepted with the continuous usage/purchase of our services; removal of references to VintageVPS and FocusLXC services). 

Previous Update: 2025-05-05