Knowledge Base

(MultiVPS) I'm a new user and I don't have Portal access. What can I do?

By design, SolusVM doesn't send the password for the Portal login, despite having e-mail configured from C-Servers on our end. 

The way to go around this known bug is to enter your e-mail (needs to be the exact same of the account) and then choosing the option "Forgot my password" for a new password to be sent to you.

If a password wasn't sent or an error appeared, please wait 1/2 hours before trying again. If the error reappears after that time, please send us a ticket and we'll generate one for you.