Knowledge Base

Are auto upgrades working? I've requested one and didn't go through immediately

As of August 15th, 2024, this is the current status for the upgrade service:

- The request is instantly launchable and payable from your Client Area, within C-Servers WebStore;
- If a payment is immediately done, and the payment gateway executes the payment immediately (PayPal and Stripe), automatic upgrade should usually occur on both MultiNAT, MultiVPS and HostOne services.

Over some gateway payments, especially (but not only) CoinPayments, it was found that the callback function projected for communication within modules gives a timeout and leaves the upgrade in a status of "Activation pending", due to the payment time window at the gateway taking too long to confirm the payment.

This can also happen as well if the billing server takes longer to respond to an upgrade request, regardless of the payment gateway, or if the payment provider itself takes too long or doesn't communicate as the billing system expects.

When this occurs, we go manually through the requested upgrades and activate them manually on our end, which can take up to 12-36h (Level 2 request). You don't need to send us any ticket for us to do that, and sending tickets won't speed up the process.

Are upgrades destructive or non-destructive?

VPS upgrades may be destructive to VPS data, unless manually requested and handled via ticket.

Usually they aren't, but due to multiple intermediaries and calls done in the process and each platform having their predefined time-limit, such a destruction may occur. This is the following path an upgrade does:

Billing system launches invoice + upgrade fee »» payment gateway takes fee »» payment gateway checks the payment »» payment ok? gateway communicates to billing »» billing requests upgrade to external platform »» external platform agrees and changes the plan.

If preserving VPS data is essential to you, send us a ticket requesting the upgrade and we'll manually invoice you and issue the upgrade.

If you don't mind losing VPS data and wish the upgrade to be executed faster, simply upgrade directly from your Client Area. If it goes through automatically, it's great; if it doesn't, simply wait for us to get to your VPS and execute the upgrade.

Downgrades and MultiNAT-to-MultiVPS changes are still always handled manually via ticket and are subject to our authorization, according to T&Cs and FUP. On the MultiNAT to MultiVPS change, data will always be lost, the platforms aren't the same.